Free Express Shipping on Orders $70+

Free Express Shipping on Orders $70+

FAQ & Contact Us

FAQ

1.    When will my order be shipped?

We ship daily with Toll EXPRESS DX Mail.  Our same day shipping option cutoff is 11am AEST. Orders placed before this will be dispatched the same day. After that will be dispatched the following day.  During peak times or if otherwise stated at checkout, there may be delays. 

 

2.    Can I use a PO Box, Parcel Locker or RMB for delivery?

No, we do not deliver to PO Boxes, Parcel Lockers or RMB because our courier Toll EXPRESS DX Mail  is not able to deliver to them. If that's your only option, email us

 

3.    Can I have my order shipped express?

Yes!  All orders are shipped express unless you may need an alternative due to Po Box, Parcel Locker or RMB delivery. Parcels are shipped form Cabarita Beach NSW 2488, near Byron Bay.  

 

4.    Can I pick up from your warehouse?

No. 

 

5.    My parcel hasn't arrived yet?

When a parcel is dispatched, we email a tracking number to you. Please check your email for the tracking number to find out where it is. If you can't find the email check your spam folder. If you have any concerns email us

 

6.    An item I need is out of stock?

All stock is updated monthly.  Products are handmade in Glasgow Scotland. If there is a particular item you need in a rush, email us and we can direct you to a stockist who has your item in stock. 

 

I have read the FAQ and still have a question.....

Cheeky Chompers is exclusively in Australia and New Zealand Michelle and her team at Little Mochi, Cabarita Beach NSW 2488. 

ANZ Wholesale application - Click Here 

Contact Michelle on 0421304191or Send me an email