Terms & Conditions

/Terms & Conditions
Terms & Conditions 2017-03-30T06:23:32+00:00

Welcome to the Cheeky Chompers Australia website! Through using this site, you are agreeing to the following terms and conditions of use, which together with our privacy policy, govern Cheeky Chompers Australia’s relationship with you in relation to this website.
Cheeky Chompers Australia or ‘us’ or ‘we’ refers to the owners of the website whose registered office is PO Box 208 Cabarita Beach, NSW 2488 Australia. Our ABN number is 89353625569, registered in Australia.

The term ‘you’ refers to the user or viewer of our website.

Cheeky Chompers Australia have created the worlds first chewable dribble bib, Neckerchew! Our aim is to provide innovative teething solutions for babies. Prices for all products are stated on this website excluding GST.
If you need to contact us, please email us on

admin@littlemochi.com.au

If you are visually impaired or have any other disability which prevents you using our site, please email us with a contact number and we will arrange to call you to give you information and / or take an order by phone.

Cheeky Chompers Australia do not accept any liability that may arise from using or downloading information from the website.

Placing an order & payment

Placing an order on our website is fast and simple!

All prices (excluding GST) are clearly displayed on the website. Please select your chosen items by stating the quantity of each item required. Once you have selected the amounts you would like of each design and are happy with your order, continue through to payment. Payment is taken through Paypal and you will be redirected to their secure website to make payment. You do not need to have a Paypal account to make payment and they accept a wide range of credit or debit cards. Please refer to Paypal’s terms and conditions for additional information. Once you have made payment you cannot add anything additionally to the same order. The name and address details that you supply during the payment process, is where the goods will be delivered to. For alternative delivery options, please see below.

In the unlikely event that your selection is out of stock, we will contact you as soon as your order is being processed to advise you and offer a full refund or exchange.

We have the right to increase our prices at any time.

Delivery

We aim to offer a quick and simple order and delivery process. We aim to process your order and dispatch your goods to you within 48 hours of receiving your order, but please allow up to 5 working days to receive your order, especially during busy postage periods. We use Australia Post & Fastways for our delivery and charge a set price of AUD$8 per order, no matter how many bibs you order, as long as they are processed in a single transaction and going to a single address in AU mainland. If you have placed an order and need the bib to be mailed to an alternative AU address, please email us as soon as you have processed your order and we will aim to fulfill this for you, subject to receiving your email before the delivery has been dispatched. If you require an alternative delivery option (I.e. courier delivery or delivery outside the AU) please contact us by email and we will arrange this with you. Any additional cost will be incurred by the purchaser.

Returns

RETURNS POLICY:

In store: For products purchased via stockists, please contact that stockist directly for their return policy regarding your purchase.

Online with Cheeky Chompers: For products purchased online at cheekychompers.com.au

Risk Free Trial – First Time Customers Only.

Please contact Cheeky Chompers  to discuss any issues you have had with the product.  We will happily give you your money back.  Traceable return postage is at your own expense and a full refund excluding postage will be given.  Please provide us with the return tracking number as we cannot be responsible for any items that go missing.

Sale items or items indicated as seconds are not included.

Your refund will be processed in 7 business days.

Exchanges

As per general retail store policy in Australia, you must contact us within 30 days of your order being dispatched.

Cheeky Chompers will pay to post you another item, but are not liable for the customer’s expense to send the original item back.  Please use a traceable service as we are not liable for missing items.

Faulty Items

Cheeky Chompers prides itself in its quality.   If for any reason you find a fault with one of our products we would like to help you resolve the problem within 60 days of purchase.  This excludes items on clearance or indicated as not perfect.

We require a photo of the faulty item.  Please notify us to request a replacement.

Incorrect Items

If you receive an incorrect item, please contact admin@littlemochi.com.au to notify us of the incorrect order. You have 15 days post purchase date to advise us that you have received an incorrect item.

Cheeky Chompers Australia
C/O Little Mochi
PO BOX 208
Cabarita Beach
NSW 2488 Australia

Any feedback you can give us is always appreciated. This return policy does not affect your statutory rights.

Cancelling an order

You have up to 24 hours to cancel your order. To cancel your order, please email admin@littlemochi.com.au   If however your order has already been dispatched, you will need to follow the above returns policy.

Promotions

Promo Codes and Free Shipping codes are available from time to time.  Sale items are exempt from free shipping and application of any other discount coupons.  Two coupons can not be applied to one order.   If your purchase total reaches the $70 threshold then a free shipping code will be applied automatically by our site.

Intellectual property

Cheeky Chompers Australia are very excited to bring you the worlds first chewy dribble bib! Neckerchew has a patent pending, number 1214399.6. Neckerchew design has also been registered 002169300. Cheeky Chompers and Neckerchew are both trademarked names.

Content

We aim to be vigilant and regularly check all content posted by third parties on our social media channels to ensure that there is nothing that could cause offence. Anything that could cause offence will be removed immediately once detected. However we are not responsible for the words and comments supplied by others.

Our promise to you

We hope you will love your Neckerchew as much as we do and we would love to hear any feedback you have. We manufacture this product in the UK and have spent a lot of time and effort ensuring we select the best materials and methods of production to ensure each Neckerchew is manufactured to the highest possible quality and standard. Each Neckerchew is handmade and inevitably some variations may occur due to natural defects. If you are not completely satisfied with your Neckerchew, please let us know immediately and we will reply to your feedback, ensuring we comply with the guidelines stated in your legal rights.

We have included care label instructions on every Neckerchew and advise you follow these to get the best from your product. We cannot accept any problems which arise with your product after failure to comply with these instructions. Cheeky Chompers Australia will not be liable for anything more than the purchase price of the item in question.

Privacy Policy

All personal information collected is provided by you through order processing or completion of enquiry forms or entry to our competitions. The type of information collected would include such information as name, address, email address and phone number for example. We will never share this information with third parties unless legally obliged to do so. In addition to processing your order, we may use this information to send you occasional updates about our products or to help us develop the site or the product to be more useful to you. If you wish to opt out of any information being sent please contact us at admin@cheekychompersaustralia.com

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.

Links to other websites

On occasion, our website may contain links to other websites we feel may be of interest to you. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you view or provide whilst visiting such sites and such sites are not governed by this privacy statement.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

The following are the cookies currently running on our website:

Google Analytics – this logs the time that you’re on our site and what you look at and we use it so we can make our site better, including adding more relevant content and making it easier to use. It’s there for you as much as we use it for ourselves.
YouTube.com – this is used to show YouTube videos and track where a video has been played. If this cookie can’t run, there’s no way to watch videos on our website
Paypal – this is used to make your payment.Please refer to Paypal site for more information on their cookie policy
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

© Cheeky Chompers Australia. Terms & Conditions.

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